Payment and Refunds Policy

Payment Terms
1. Accepted Payment Methods
  - We accept bank transfer, cash, payment platform, bizum, wise and revolut.
  - Payment must be completed upon the delivery of services.

2. Pricing:
  - All prices are listed in EUROS and are inclusive of applicable taxes, fees, and charges (IVA 21%).
  - Prices are subject to change at any time without prior notice.

3. Billing Information:
  - Customers must provide accurate billing and contact information.
  - Failure to provide accurate information may result in delayed or canceled orders.

4. Payment Security:
  - We utilize secure payment gateways to protect your payment information.
  - We do not store credit card details; all transactions are processed through encrypted platforms.

Refunds Policy
1. Eligibility for Refunds:
  - Refunds are granted under the following circumstances:
    - If the product/service was not delivered as promised.

2. Non-Refundable Items:
  - Certain items or services may be non-refundable, including but not limited to:
    - Digital downloads, personalized items, etc.
    - Subscription fees once the service period has started.

3. Refund Request Process:
  - To initiate a refund, customers must:
    - Contact Lucy at lucy@lucyasistente.com within timeframe 14 days of receiving the product/service.
    - Provide proof of purchase and a detailed explanation of the refund request.
  - Refund requests will be processed within 7-10 business days of approval.

4. Refund Method:
  - Approved refunds will be issued via the original payment method unless otherwise agreed.
  - Refunds may take a small timeframe to reflect in the customer’s account, depending on their financial institution.

Cancellations
1. Order Cancellation by Customer:

  - Cancellations may not be eligible for a refund.

2. Order Cancellation by Us:
  - We reserve the right to cancel orders due to:
    - Suspected fraudulent activity.
    - Unavailability of the product/service.
    - Errors in pricing or other information.
  - In such cases, customers will be notified, and a full refund will be issued.

Contact Us
- For any questions regarding this policy or assistance with payments and refunds, please contact:
 - Email: lucy@lucyasistente.com
 - Phone: +34 613 410 073
 

By making a payment, you agree to this Payment and Refunds Policy. This policy is subject to updates, and the latest version will be published on our website.